1. General Information
All orders are subject to product availability. If an item is not in stock at the time of your purchase, we will notify you and refund the total amount of your order using the original method of payment.
2. Shipping Destinations
Tenzin Mart ships both domestically and internationally. Please note that there may be restrictions on some products, which may not be shippable to international destinations.
3. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items to your cart and proceed to the checkout page. Shipping charges will be displayed before finalizing your order.
4. Delivery Times
An estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
5. Parcel Tracking
A tracking number will be provided in your shipping confirmation email for you to track your items once your order has been shipped.
6. Damaged Items in Transport
If there’s any damage to the packaging upon delivery, contact us immediately at supprot@tenzinmart.com
7. Customs, Duties, and Taxes
For international shipping, Tenzin Mart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.
8. Undelivered Items
If a package is undeliverable and returned to Tenzin Mart, we will attempt to contact you and may charge you for re-shipping the item.
9. Changes to Shipping Policy
Tenzin Mart reserves the right to modify this shipping policy at any time. Changes will take effect immediately upon their posting on the website.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or any other related issue, please contact us at:
Email: support@tenzinmart.com